Clovai Scheduling™

Access & Scheduling Online booking · Eligibility · Call center ···

Every slot verified before the patient walks in.

Multi-site, multi-provider scheduling with real-time eligibility at the moment of booking, an integrated call center, digital check-in, waitlists that backfill cancellations and TCPA-compliant reminders. Access stops being the reason revenue leaks.

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270/271

Eligibility checked at booking

24/7

Patient self-scheduling

Auto

Waitlist backfill on cancellation

TCPA

Consent-tracked reminders

External call center software

Multi-site

One schedule across every location

Access & booking

Self-scheduling that respects your templates — and verifies coverage before it confirms.

Patients book online, by phone or from the portal against real availability: provider, visit type, location, duration and the template rules you actually use. The moment a slot is held, Clovai runs a 270/271 eligibility check against the payer and returns plan status, copay, deductible remaining and whether the patient is even still covered. Terminated coverage surfaces at booking — not at the front desk, and not on the remit six weeks later. The integrated call center lets an agent search availability, verify coverage, collect the copay estimate and document the call from one screen, with no separate softphone and no second system to reconcile.

→ Real-time 270/271 eligibility the moment a slot is held
→ Provider templates, visit types and duration rules honored
→ Integrated call center — no separate softphone or CRM
→ Referral and order-driven scheduling with authorization checks

yourpractice.clovai.app / scheduling

Access & Scheduling

Access & booking

270/271

Eligibility checked at booking

24/7

Patient self-scheduling

1 Real-time 270/271 eligibility the moment a slot is held

2 Provider templates, visit types and duration rules honored

3 Integrated call center — no separate softphone or CRM

4 Referral and order-driven scheduling with authorization checks

Care™ — the chart is open the moment the visit starts

Access & booking — Clovai Scheduling™ · illustrative interface

Front desk & check-in

Digital intake, consents and copay collection before the room is ready.

Patients complete intake, update demographics and insurance, sign consents and HIPAA acknowledgments, and pay their copay or outstanding balance from their phone or the lobby kiosk — in English or Spanish, by their recorded preference. Insurance cards and IDs are captured by camera and attached to the chart. What used to be a clipboard and a re-keying step becomes structured data that lands in the encounter before the provider opens it. Arrival, rooming and wait times are tracked live, so the coordinator sees where the bottleneck is while it is still fixable.

→ Digital intake and consents in English or Spanish
→ Insurance card and ID capture attached to the chart
→ Copay and balance collection at check-in
→ Live arrival, rooming and wait-time tracking

yourpractice.clovai.app / scheduling

Access & Scheduling

Front desk & check-in

270/271

Eligibility checked at booking

24/7

Patient self-scheduling

1 Digital intake and consents in English or Spanish

2 Insurance card and ID capture attached to the chart

3 Copay and balance collection at check-in

4 Live arrival, rooming and wait-time tracking

Care™ — the chart is open the moment the visit starts

Front desk & check-in — Clovai Scheduling™ · illustrative interface

No-shows & recalls

The empty slot is the most expensive thing on your schedule.

Automated reminders go out by SMS, email or voice at the intervals you set, with consent captured and stored per patient and per channel — because a reminder program without documented TCPA consent is a liability, not an efficiency. Patients confirm, cancel or reschedule from the message. Cancellations release the slot and immediately notify the waitlist, prioritized by urgency and how long each patient has waited. Recall campaigns pull from the clinical registry — annual wellness visits, chronic care follow-ups, overdue screenings — so the schedule fills from your own panel instead of from hope.

→ SMS, email and voice reminders with per-channel consent on file
→ Automatic waitlist backfill prioritized by urgency
→ Recall campaigns driven by clinical registries and care gaps
→ No-show and cancellation analytics by provider, site and payer

yourpractice.clovai.app / scheduling

Access & Scheduling

No-shows & recalls

270/271

Eligibility checked at booking

24/7

Patient self-scheduling

1 SMS, email and voice reminders with per-channel consent on file

2 Automatic waitlist backfill prioritized by urgency

3 Recall campaigns driven by clinical registries and care gaps

4 No-show and cancellation analytics by provider, site and payer

Care™ — the chart is open the moment the visit starts

No-shows & recalls — Clovai Scheduling™ · illustrative interface

Capabilities

What Clovai Scheduling™ includes

Built for U.S. ambulatory operations. Configured and ready from day one.

🗓️

Multi-site, multi-provider scheduling

Templates by provider, visit type and location. Block scheduling, double-booking rules and overbooking limits configurable per provider.

🪪

Eligibility at time of booking

Real-time 270/271 returning plan status, copay, coinsurance, deductible remaining and coverage termination — before the visit exists.

📱

Reminders with consent tracking

SMS, email and voice at configurable intervals. Consent captured per patient and per channel, with opt-out honored and logged for TCPA.

⏳

Waitlist and backfill

Cancellations notify the waitlist automatically, ranked by urgency and wait time. Slots refill without anyone making a call.

🖥️

Kiosk and mobile check-in

Digital intake, consents, demographic and insurance updates, and card capture — bilingual by patient preference.

💵

Point-of-service collection

Copay, coinsurance and prior balance collected at booking or check-in, posted straight to the account in Billing™.

🔁

Recall and outreach campaigns

Driven by clinical registries: annual wellness, chronic follow-up, overdue screenings and care gaps from Intelligence™.

📊

Access analytics

Third-next-available, no-show rate, cancellation rate, utilization and lag days — by provider, site, visit type and payer.

Native integration